Digital innovation transcends roles, requires unique skills mashup. Beware the danger of false precision and over expectations. Technology assuming role of the enterprise subconscious. Rich Communication and its Impact on the Enterprise. The Cloud keeps attempting to disintermediate the CIO.

Research firm Gartner has issued a new report noting that it expects IT budgets to increase significantly in 2013 and 2014, led by both cloud computing and CRM initiatives.

The place where the Customer counts. Free thoughts on CRM, Business and the next big thing. A new paradigm for Customer Service is increasingly leading the way during the last weeks. A paradigm which is based on the new Internet of Things. Revolution and that has begun to stimulate the curiosity of different people working on this topic. A Gartner Research VP, has published an interesting post.

Beagle Research Group, LLC. Analyzing front office software trends. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Join 4,396 other followers. Butterfly Economics, Paul Ormerod. Dealing with Darwin, Geoffrey Moore. Dispatches from the Social CRM Frontier. Strategy and the Fat Smoker.